These Terms and Conditions are a binding agreement between Comfort World (“Comfort World”, “Management”, “we”, “us”) and you, the resident (“Resident”, “you”). They govern your accommodation, your use of the premises and amenities, and your use of the Comfort World mobile application.
By registering, checking in, paying booking fees, or using the app, you agree to these terms.
Where these terms and the accommodation agreement you signed at admission differ on anything about your stay, the signed agreement prevails.
1. Eligibility, Onboarding and Residents Under 18
1.1 Eligibility. Admission is open to bona fide college students, including students of BMSIT and neighbouring institutions, and to working professionals.
1.2 KYC and police tenant verification. Before room handover every resident must submit a valid Aadhaar card, proof of college or employment, emergency contact details and passport-size photographs. Police tenant verification is mandatory for paying-guest accommodation in Bengaluru.
1.3 Residents under 18. For any resident below 18 at the time of admission, the registration agreement, house rules and KYC documentation must be signed and confirmed by a parent or legal guardian. Management may contact a parent or guardian about curfew, attendance or a medical situation.
2. Your App Account
2.1 Your account is created by us at admission — you cannot register yourself. One account per resident.
2.2 Do not share your login with anyone, including other residents. You are responsible for what is done through your account.
2.3 Tell us immediately at contact.comfortworld@gmail.com if you think someone else has your password.
2.4 Keep your contact details and emergency contact accurate. We use them to reach you, and in an emergency to reach someone on your behalf.
3. Your Digital Resident ID Card
3.1 The ID card in the app identifies you as a current resident. It is personal and non-transferable.
3.2 Show it on request to staff or security. A screenshot of the card is not proof on its own — staff verify the details against hostel records.
3.3 Do not alter the card or let anyone else use it. You may download and re-download it as a PDF at any time, free of charge.
4. Room Allocation, Fixtures and Inspection
4.1 Handover. Bed, mattress, wardrobe, electrical fittings and room fixtures are inventoried and handed over clean and in working condition at check-in.
4.2 Property integrity. You are responsible for the fixtures in your allocated room. Physical damage, unauthorised electrical alterations, wall defacement or broken fittings will be charged to the responsible resident or deducted from the security deposit.
4.3 Right of inspection. Management and authorised wardens may inspect rooms for maintenance, cleanliness, safety audits and rule compliance with reasonable notice, or immediately in an emergency.
5. Rent, Payment and Verification
5.1 Payment schedule. Monthly rent is payable in advance on or before the 5th calendar day of each month.
5.2 How payment works. There is no payment gateway in the app. You pay by scanning the Comfort World UPI QR code shown in the app, from your own UPI application. The payment is a transaction between you, your bank and ours — the app only displays the QR code.
5.3 You must upload proof. After paying, upload a screenshot in the app. Uploading a screenshot is a request for verification, not a payment.
5.4 Verification turnaround. Staff reconcile payments manually and issue a digital receipt within 24 to 48 hours. Your dues remain outstanding until the proof is verified. Uploading a screenshot does not clear your balance and does not stop a late fee accruing.
5.5 Rejected proof. If a proof is unreadable, does not match the amount, or does not match a payment we received, the dues stand and you will be asked to pay again or upload valid proof.
5.6 False proof. Do not upload someone else's payment, an edited image, or a screenshot of a transaction that did not succeed. Submitting false proof is a serious breach and may end your accommodation.
5.7 Failed transfers. Failed, delayed or wrongly addressed UPI transfers are between you and your bank. Always check the payee details on the QR code before you pay.
5.8 Late fee. Payments made after the 5th attract a late fee of ₹100 per day until settled in full. Non-payment beyond the 15th results in suspension of facility services and the start of eviction proceedings.
5.9 Utilities. Electricity, special amenities and utility splits, where separately sub-metered, are billed with the monthly rent cycle.
5.10 Disputed amounts. The amounts shown in the app are our record of your account. If you believe a figure is wrong, raise it at the front desk.
6. Sponsored Residents
If your accommodation is paid by your college or employer, dues are billed to them and the app directs you to their payment instructions instead of the QR code. You are not personally liable for amounts your sponsor fails to pay.
7. Security Deposit, Notice, Cancellation and Refunds
7.1 Deposit. A refundable security deposit is payable at admission to secure room allocation. The amount depends on the room type and block, and is stated in your accommodation agreement.
7.2 Notice period. You must give a minimum of thirty (30) days' written notice, through the app or by emailing contact.comfortworld@gmail.com with the subject line "Notice of Vacating — [Room No / Name]".
7.3 Early departure. There is no lock-in period. If you leave without giving the thirty (30) days' notice required by clause 7.2, the security deposit is forfeited in lieu of notice rent.
7.4 Deductions. The following are adjusted against the deposit:
- Unpaid rent, late fees and utility arrears
- Repair of damage to walls, furniture or appliances, and replacement of lost keys or access cards
7.5 Refund processing. Eligible refunds are paid by UPI transfer to your registered mobile number, or in cash at the office, within fifteen (15) to thirty (30) business days of physical room inspection, inventory clearance and final handover. We do not pay refunds by NEFT and do not ask for your bank account details.
8. Tenure and Renewal
8.1 Admissions run for a fixed tenure — monthly, 3 months, 6 months or yearly.
8.2 You can request renewal in the app before your current tenure ends. A renewal is a request; it takes effect once we approve and process it.
8.3 Renewal is subject to availability, your dues being clear, and your conduct during the stay.
9. Gate Timings, Attendance and Leave
9.1 Curfew. The main gate closes at 10:00 p.m. IST and reopens at 6:00 a.m. IST daily.
9.2 Gate logs and attendance. Entry to and exit from the premises must be logged at the biometric reader at the gate. Attendance is recorded daily for resident safety and for the hostel's records. How your biometric data is stored, used and deleted is set out in the Privacy Policy, section 1e.
9.3 Leave and night-out. Late entry beyond curfew or an overnight absence needs pre-approval, submitted in the app at least 6 hours in advance. Leave requests are requests — do not travel on the assumption that leave is approved; check the status.
9.4 Minors. For residents under 18, leave requires verification from the registered parent or guardian contact before gate clearance.
10. Code of Conduct
10.1 Contraband — zero tolerance. Smoking, and the consumption or possession of alcohol, narcotics, e-cigarettes or illegal substances on the premises is strictly prohibited, and results in immediate eviction and referral to the police.
10.2 Ragging and harassment. Ragging, verbal harassment, physical violence, hate speech or misconduct toward residents, staff or wardens leads to instant termination of stay.
10.3 Visitors. Day visitors are permitted only in designated lounge or reception areas between 9:00 a.m. and 6:00 p.m. Overnight guests of any gender in resident rooms are strictly prohibited without prior written warden authorisation.
10.4 Quiet hours. Observed between 10:30 p.m. and 6:30 a.m.
10.5 High-wattage appliances. Room heaters, induction stoves, heavy immersion rods and similar unauthorised appliances are prohibited on electrical load and fire safety grounds.
11. Maintenance, Complaints, Medical Help and Feedback
11.1 Service requests. Electrical, plumbing or internet issues must be raised as tickets in the app. Tickets are addressed during operating hours, 8:00 a.m. – 6:00 p.m., Monday to Saturday.
11.2 Medical help is not an emergency service.
The medical request feature raises a ticket with hostel staff during working hours. It is not monitored continuously and there is no guaranteed response time. In a medical emergency call 108 for an ambulance, or contact hostel security or the warden directly. Do not rely on the app when someone needs urgent help.
11.3 Priority. Complaints and medical requests are handled in the order and priority staff decide. Timelines shown in the app are indicative, not promises.
11.4 Accuracy. Submit accurate information. Repeated false or abusive reports may lead to the feature being withdrawn from your account and to action under the house rules.
11.5 Feedback. Feedback is open only during announced windows, and is attributed to you — it is not anonymous.
11.6 Content. Do not upload photographs of other residents without their permission, or anything obscene, defamatory or unlawful.
12. Acceptable Use of the App
Do not: use the app for anything unlawful or to harass or defame anyone; attempt to access another resident's information or any staff function; probe, scan, reverse-engineer or interfere with the app or our servers; use automated tools or modified builds; or upload malware or content you have no right to upload.
We may suspend access immediately if we reasonably believe you are doing any of these.
13. Availability and Accuracy
13.1 The app is provided "as is". We do not promise it will be uninterrupted or error-free, and it depends on your internet connection and your device.
13.2 We may change, suspend or withdraw features, with notice where practical.
13.3 We work to keep the app accurate, but the hostel records held at the office are the authoritative version.
14. Termination and Eviction
14.1 Management may terminate residency with immediate effect for non-payment of rent, breach of the code of conduct, possession of banned substances, criminal misconduct or repeated curfew violations.
14.2 Your app access ends when your admission ends. We close and delete your app account after you vacate — see the Privacy Policy, section 11. Records we are required to keep are retained for the periods set out there.
14.3 You may ask us to close your app account at any time — see the Privacy Policy, section 11. Closing your account does not end your accommodation agreement or cancel dues you owe.
15. Liability
15.1 Personal belongings. You are responsible for securing your electronics, money, jewellery and belongings. Comfort World disclaims liability for theft, loss or damage to personal items inside resident rooms.
15.2 Cap. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by our negligence, or for fraud. Subject to that, and to the maximum extent permitted by Indian law, our cumulative liability for any claim arising out of this agreement or your use of the property or the app shall not exceed one (1) month's room fee paid by you.
15.3 Force majeure. We are not liable for disruption to water, power or internet supply caused by municipal outages, natural calamities, grid failures or government restrictions.
15.4 We are not liable for loss caused by a payment you made incorrectly or to the wrong payee, by your reliance on the app rather than contacting staff directly including in an emergency, or by your sharing your account.
16. Your Data
How we handle your personal data — including your Aadhaar, documents, payment screenshots, health information and attendance — is set out in our Privacy Policy, which forms part of these terms.
17. Changes to These Terms
We may update these terms. The version and effective date are shown at the top, and the current version is always available in the app under Account → Terms & Conditions. If we make a material change we will ask you to accept the new version when you next open the app. Continuing to use the app after that means you accept it.
18. Grievance Redressal
Grievance Officer: Nagendra Babu
Company: Comfort World
Address: Sree Sai Layout, Bengaluru, Karnataka 560064, India
Email: contact.comfortworld@gmail.com
Phone: +91 87223 33244
Response window: acknowledgement within 24–48 hours; resolution within 15 working days
19. Governing Law and Jurisdiction
These terms are governed by the laws of India. Any unresolved dispute is subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.
20. Contact
Comfort World
Sree Sai Layout, Bengaluru, Karnataka 560064, India
contact.comfortworld@gmail.com • +91 87223 33244
8:00 a.m. – 6:00 p.m. IST, Monday to Saturday
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